The Counseling Center of Columbiana County
March 23, 2020
Open to Serve Despite the Coronavirus
We would like the public to know that throughout this scary time of the coronavirus, we have been open to serve the residents of Columbiana County. Our services are needed now more than ever. As an “essential service” we will continue to remain open. Our goal is to provide all the essential services that our clients need, while at the same time, taking a number of measures to ensure that the health and safety of our clients and our staff are protected.
Our staff have been following CDC and the Governor’s guidelines for protection, including additional sanitizing efforts that involve frequent handwashing and wiping down frequently touched surfaces and areas of our offices.
We continue to provide all services (counseling, medication management, intakes, crisis intervention, case management, employment, residential, etc.). However, beginning Monday, March 23, 2020, in order to promote social distancing and protect clients and staff, we will offer as many services as possible by way of telehealth.
What this means is that instead of in-office visits for counseling or medication management, our therapists and our prescribers will be talking with our clients over the phone (either by voice or videoconferencing).
While school-based services are suspended, our school counselors can provide telehealth. As can our case managers and our employment specialists. Our after-hours emergency crisis support will continue to be available 24/7, as will all our residential and employment services. The community rooms at Hornsby House and Apple Grove are temporarily closed. And Kendall Home (our homeless shelter) is temporarily closed to visitors. Finally, we have also temporarily suspended group counseling.
In summary, most all of our services continue to be available even though a number of these are being provided by telehealth.
We are all in this together! Stay safe and healthy!
Do you feel like you can’t do it alone?
Is the way you feel affecting your sleep, your eating habits, your job, your relationships, your everyday life?
Do you need help finding the answers?
We’re Here to Help!The Columbiana County Counseling Center cares about people. We believe that by giving you the tools to help yourself, you can function correctly and positively affect those around you on a daily basis!
How We Can Help
Where Do you Begin?
From week to week, day to day, hour to hour, moment to moment, life can change for both adults and children. Knowing how to handle those changes is one of life’s biggest challenges. An even bigger challenge is knowing who to turn to when you find you can’t handle it! That’s our job!
Our services are designed to address each concern or problem through individual attention under conditions that assure your safety, comfort and confidentiality.
The First Step is Understanding
- Behavioral Problems?
- Parenting Difficulties?
- Domestic Violence?
- Substance Abuse?
- Loss or Grief?
The Counseling Center can also help you get connected in many other ways including: Vocational Services, Housing Services, Emergency Services, Parenting Help, Psychiatric Treatment, and more.
Making the First Contact
Most people make first contact with the Center by telephone. Their calls are directed to the Screening Department, and the caller will often hear a message explaining the process and asking the caller to leave his or her name, a phone number where they can be reached, and if it is okay for the screener to leave a message with someone else or on a machine.
One of our screeners will then contact the individual. They will gather background information, assess the problem, and determine which services may be appropriate. At this screening, fees and insurance coverage may also be discussed.
Information the Screener May Request
- Phone Number
- Birth Date
- Social Security Number
- A Brief Summary of the Problem or Need
- Insurance Information
- Household Income and Number of Persons in the Household (This is to determine the amount of fee, if any, the individual will be responsible for.)
What Happens Next?
After this initial discussion, an appointment is scheduled to meet the caller’s needs (for example, counseling, a group program, vocational services, housing, etc. In some cases, we may not be able to provide the help being requested. In this event, the screener or other staff member will help the caller to contact other local available resources.
We’re Committed To Getting YOU on the Right Path!”
The Counseling Center provides help to all ages through a variety of programs and services. We will work with YOU to determine what best suits your needs!
View the general list of services below, and click on each for an in-depth descriptions of what our programs cover and who you can contact to speed you on your way to recovery.
- Children and Family Services
- Adult Services
- Substance Abuse Services
- Residential Services
- Employment/Vocational Services
- Psychiatric Services
- Crisis Intervention
- Forensic Services
- Behavioral Health Education
All Staff and Clients March 10, 2020
The health and safety of our clients and our staff are our top priorities.
In response to the current health issues that are occurring in the country – and to protect the health and safety of our clients and our staff – the Counseling Center will be enforcing the following measures:
- If you have signs and symptoms of a serious upper respiratory illness (fever, coughing, sneezing, difficulty breathing), staff are being asked to stay home and not come to work.
- Please stay home if you or anyone in your immediate household has received a confirmed diagnosis of the coronavirus .
- Similarly, clients may be asked to reschedule their appointments if they are experiencing signs and symptoms of a serious upper respiratory illness.
- Staff and clients are being asked to not shake hands when greeting each other or saying goodbye.
- Reception areas, waiting rooms, restrooms, and other common areas at all of our sites will be sanitized regularly on an increasingly and – at minimum – daily basis.
- As always, clients facing a crisis/ life threatening mental health situation – regardless of the condition of their physical health – should call to talk to, or be seen, by their service provider.
Thank you for your cooperation with — and understanding of — these steps intended to protect the health of everyone at our sites, including all staff assisting with these directives.
Counseling Center Management