OVERVIEW:

General reception duties to include excellent verbal communication skills in providing courteous, professional and helpful assistance to staff or the general public, in person, or via phone. Effectively utilize agency computer and telephone systems, other computer programs, and office equipment in the performance of assigned job duties to provide the maximum amount of high quality work. Routinely meet department productivity expectations. Efficiently and accurately handle client appointment scheduling, rescheduling confirmations, cancellations, to maximize productivity and provide excellent customer service. Process staff schedule changes and referrals within required time frame. Accurately complete updates. Effectively generate required reports and perform data/documentation verifications. Effectively utilize the priority book and work with staff to fill vacancies in staff member schedules. Ensure insurance cards are copied consistently and clients’ signatures obtained for diagnostic assessments appointments. Edit/update various reports. Consistently verify accuracy and completeness of recap information, admit book, and associated paperwork. Accurately complete night deposits. Deal with possible crisis situations in a calm and professional manner. Promote a positive image as a Center representative and member of the team. Adhere to all HIPAA requirements. Regular attendance and adherence to work schedule. EOE